At pka365, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you have as a pka365 account holder in Pakistan.
Our Privacy Commitments
These principles underpin every data decision we make at pka365. The full legal text is set out in the policy below.
Lawful & Transparent Collection
pka365 only collects personal data where there is a lawful basis for doing so — primarily contractual necessity, legal obligation, and legitimate interest. We tell you clearly what we collect and why at the point of collection.
Purpose Limitation
Your data is collected for specific, explicit purposes and is not subsequently processed in ways incompatible with those purposes. We do not sell your personal data to third-party marketers under any circumstances.
Encrypted & Secure Storage
All personal data — including CNIC documents, payment details, and account credentials — is stored using industry-standard encryption. pka365 maintains strict technical and organisational security measures to protect your information.
Retention Limits
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by our licensing obligations and applicable law. KYC and transaction records are retained for a minimum of five years in accordance with anti-money laundering regulations.
Your Rights Are Respected
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by pka365. You may exercise any of these rights at any time by contacting our support team at [email protected].
No Unauthorised Sharing
pka365 does not share your personal data with third parties except where required for platform operation (e.g., payment processors like JazzCash and EasyPaisa), compelled by law, or where you have given explicit consent.
Privacy Notice Summary
This Privacy Policy applies to all pka365 users in Pakistan and governs the collection, use, storage, and sharing of personal data obtained through your use of the pka365 platform at pka365.org. Please read this policy in full. By registering an account or continuing to use pka365, you acknowledge that you have read and understood this Privacy Policy.
pka365 is an online sports betting and casino platform operated under an internationally recognised gaming license and made available to players in Pakistan. For the purposes of this Privacy Policy, pka365 ("the Company", "we", "us", "our") is the data controller in respect of all personal data collected through the pka365 platform at pka365.org.
As data controller, pka365 determines the purposes for which and the means by which your personal data is processed. We are committed to handling all personal data responsibly, lawfully, and in accordance with our licensing obligations and applicable data protection principles.
If you have any questions about this Privacy Policy or about how pka365 handles your personal data, please contact our Data Support team at the address provided in Section 15 of this policy.
pka365 collects personal data from you in a number of ways — directly when you provide it to us, automatically as you use the platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out below.
2.1 Registration & Account Data
2.2 KYC & Verification Documents
2.3 Financial & Transaction Data
2.4 Technical & Usage Data
2.5 Communications Data
pka365 uses your personal data for the following purposes. In each case the purpose is directly connected to the operation of a secure, compliant, and fair gaming platform for Pakistani players.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your pka365 account, including authentication and security functions. |
| Service Delivery | Processing bets and wagers, crediting winnings, managing PKR wallet balances, and providing access to all platform features including cricket markets, PSL odds, live casino, slots, Super Wheel, and Ludo Quick. |
| KYC Compliance | Verifying your identity and age (21+) in accordance with our licensing obligations and anti-money laundering requirements. |
| Payments Processing | Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT TRC20. |
| Fraud & Security | Detecting, investigating, and preventing fraud, money laundering, match-fixing, bonus abuse, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling indicators and enforcing deposit limits, cool-off periods, and self-exclusions set by the player. |
| Customer Support | Responding to your support queries, resolving complaints, and managing account-related requests. |
| Legal & Regulatory | Complying with applicable laws, our gaming license conditions, and requests from regulatory and law enforcement authorities. |
| Platform Improvement | Analysing aggregated usage data to improve platform features, performance, and the overall pka365 user experience. |
| Marketing Communications | Sending you promotional offers, PSL betting promotions, and platform updates where you have opted in to receive such communications. You may opt out at any time. |
pka365 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are as follows:
pka365 is required by the terms of its international gaming license to verify the identity and age of all players before processing withdrawals and, in certain circumstances, before enabling higher deposit thresholds. This Know Your Customer (KYC) process is a regulatory requirement and is not optional.
KYC verification at pka365 requires you to submit a clear copy of your valid Pakistani CNIC. The CNIC is used to confirm your legal name, date of birth (to verify you are 21 years of age or older), nationality, and residential address. CNIC images are stored encrypted and are accessible only to authorised compliance personnel within pka365.
KYC Data Handling
Your CNIC and any additional KYC documentation submitted to pka365 is never shared with third parties for commercial purposes. It is used solely for identity verification, age confirmation (21+), and AML compliance. KYC documents are retained for a minimum of five years from account closure in accordance with our licensing obligations.
If pka365 is unable to verify your identity using the documentation provided, we may request additional supporting documentation. Accounts that remain unverified will have withdrawal functionality suspended until KYC is completed satisfactorily. pka365 reserves the right to close accounts where KYC verification cannot be completed.
pka365 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit pka365.org. They are used to make the platform function correctly, improve your experience, and (with your consent) to provide relevant promotions and analytics.
6.1 Types of Cookies Used
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, and platform functionality. Without these cookies, pka365 cannot function correctly. | No — essential to service |
| Functional | Remembering your language preferences, display settings, and recently viewed markets or games. | No — enhances experience |
| Analytics | Understanding how players use pka365, which pages are visited most, and where errors occur — to improve the platform. | Yes — consent required |
| Marketing | Tracking promotional campaign performance and, with your consent, delivering personalised bonus offers and PSL-related promotions. | Yes — consent required |
You may manage your cookie preferences at any time via the cookie settings panel accessible from the pka365 platform footer. Please note that disabling strictly necessary cookies will impair the functionality of the pka365 platform and may prevent you from logging in or placing bets.
When you make a deposit or withdrawal through pka365 using JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, or USDT TRC20, pka365 collects and processes the financial data necessary to complete the transaction. This includes your payment method identifier (such as your JazzCash mobile number or bank IBAN), transaction amount in PKR, and transaction timestamp.
pka365 does not store full payment card numbers or sensitive bank authentication credentials on its own servers. Payment processing is handled by our licensed payment service providers, who operate under their own data protection and security frameworks. pka365 receives only the transaction reference and outcome data necessary to credit or debit your pka365 PKR wallet.
Financial Data Security
All financial transaction records are retained for a minimum of five years in encrypted form, as required by our gaming license and anti-money laundering obligations. Your financial data is never sold to third parties or used for purposes other than processing your pka365 transactions and fulfilling our regulatory reporting obligations.
pka365 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your personal data with third parties only in the circumstances described below.
As pka365 operates under an international gaming license, some of your personal data may be transferred to and processed in countries outside Pakistan. Such transfers are necessary for the operation of the platform, including the delivery of third-party casino games, the processing of USDT TRC20 transactions, and KYC verification services.
Wherever personal data is transferred internationally, pka365 ensures that appropriate safeguards are in place to protect your data. These safeguards include contractual data protection clauses with all international data processors and a requirement that third-party processors maintain security standards equivalent to those applied by pka365.
pka365 retains your personal data for no longer than is necessary for the purposes described in this Privacy Policy, taking into account our legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of account plus 5 years from account closure, or as required by licensing obligations. |
| KYC & Identity Documents | Minimum 5 years from account closure in accordance with AML regulatory requirements. |
| Financial & Transaction Records | Minimum 5 years from the date of each transaction. |
| Betting & Gaming Activity Logs | 5 years from account closure or last activity, whichever is later. |
| Customer Support Records | 3 years from the date of the support interaction. |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years as evidence of consent. |
| Cookie & Analytics Data | Up to 13 months from collection, then anonymised or deleted. |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for platform analytics and regulatory reporting purposes.
As a pka365 account holder, you have the following rights in relation to the personal data we hold about you. pka365 is committed to honouring these rights promptly and without undue delay.
To exercise any of the above rights, please contact pka365 at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond fully within 30 calendar days.
pka365 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following controls:
While pka365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your pka365 account password confidential and for logging out of shared devices. If you suspect your account has been compromised, contact pka365 support immediately at [email protected].
pka365 is strictly an adult platform. Access to pka365 is permitted only to individuals who are 21 years of age or older. pka365 does not knowingly collect, process, or retain the personal data of anyone under the age of 21.
21+ Age Restriction
If pka365 discovers or has reasonable grounds to believe that a registered account belongs to a person under the age of 21, that account will be suspended immediately, all pending withdrawals will be withheld pending investigation, and any winnings accumulated during the period of underage use may be forfeited in accordance with our Terms & Conditions. pka365 takes underage gambling seriously and will report instances of suspected underage gambling to relevant authorities where required.
If you are a parent or guardian and you believe that a minor under your care has registered a pka365 account or submitted personal data to pka365, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete the associated data.
pka365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, platform features, or data processing practices. When material changes are made to this Privacy Policy, pka365 will notify registered account holders via email and will display a prominent notice on pka365.org for a period of at least 14 days prior to the changes taking effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how pka365 protects your personal data. Your continued use of the pka365 platform following notification of any changes constitutes your acknowledgement of the updated Privacy Policy.
Previous versions of this Privacy Policy are available on request by contacting pka365 support at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pka365 handles your personal data, please contact our Data Support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days.
Data Support Contact
For all privacy policy enquiries, data rights requests, and data breach reports:
When contacting us regarding a data rights request, please include your registered pka365 username and the email address associated with your account so that we can verify your identity before processing the request. pka365 will not action data rights requests that cannot be linked to a verified account holder.
Your Data Is Safe With pka365
pka365 combines bank-grade data security with a world-class betting and casino experience — cricket markets, PSL odds, live dealer tables, 500+ slots, and instant PKR deposits via JazzCash or EasyPaisa. Your privacy is protected every step of the way.
For entertainment purposes only. Pakistan market only.